Return & Refund Policy
Nexus Electronics LLC
We want you to be fully satisfied with your purchase from Nexus Electronics. If for any reason you are not happy with your order, please review our return policy below.
How to Return an Item
To initiate a return, please contact our Customer Support at:
📧 contact@nexelec.com
All return requests must be received within 30 days of delivery.
Eligibility for Return
Items must be in new, unaltered, and unused condition, which means:
- No signs of wear, use, or damage
- Must include all original packaging and accessories
- Must not be a custom or special-order item
- Must not be marked as non-returnable in the product listing
Return Window
- You must contact us within 30 days of delivery to be eligible for a return.
- Items returned after 30 days or without prior approval will not be refunded.
Refund & Exchange Options
We offer the following based on the condition of the return:
- Full Refund – For items with discrepancies in form, fit, function, or quality
- Exchange or Store Credit – At our discretion, in eligible cases
Note: Refunds are contingent upon inspection of returned item(s).
Restocking Fee
A 15% restocking fee applies to returns that:
- Are not due to a defect or shipping error on our part
- Are returned for a refund and not an exchange
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defect, or shipping damage).
Return Address
Nexus Electronics – RMA Dept.
1220 Graphite Dr.
Corona, CA 92881
If you have any questions or concerns, don't hesitate to reach out to our team at contact@nexelec.com.